eCommerce Lawyer in Spain

Selling online without legal certainty is like running a business on a ticking time bomb.

We advise online shops, marketplaces and online platforms on compliance with the Spanish Information Society Services Act (LSSI), the GDPR, consumer law and the Digital Services Act (DSA). Legal certainty to sell and scale without legal surprises.

Request a free initial assessment. We’ll review your online shop or platform, identify legal risks and give you a clear action plan.

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YEARS OF EXPERIENCE

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CLIENTS ADVISED

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PROJECTS COMPLETED

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PRACTICE AREAS

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WHAT SETS US APART

We Know Your Online Business Model

We reply the same day

LEGAL SERVICES FOR eCOMMERCE

What Does Your Company Need?

Comprehensive legal advice for eCommerce, marketplaces and digital platforms that need to operate with legal certainty in Spain and Europe.

Legal advice for marketplaces and platforms

We advise marketplaces, service platforms and sharing economy business models on their legal structure: intermediary liability, obligations as an information society service provider and DSA compliance.

Terms and conditions and website policies

We draft terms and conditions, privacy policies, cookie policies and legal notices tailored to your specific business model. Not generic templates: documents that cover your actual data flows, payment methods and delivery terms.

Contract structure and payment gateways

We design the contractual structure of your eCommerce: contracts with logistics providers, agreements with payment gateways, terms of sale to consumers, returns policy and complaint handling in line with EU consumer law.

Digital advertising and public communication

We advise on compliance with digital advertising rules: the LSSI, the Spanish General Advertising Act, influencer regulation, electronic commercial communications and email marketing under the GDPR. Includes a cookie and consent audit.

Consumer law compliance

We help you comply with the Spanish General Consumer and User Protection Act, the right of withdrawal, mandatory pre-contractual information and alternative dispute resolution.

SECTORS AND COMPANIES

Does Your Business Sell or Act as an Intermediary Online?

We advise companies with the following digital business models.

SaaS and Platforms

Large-scale processing of user data

Fintech

Financial data and credit scoring

Digital Health

Clinical and patient data

eCommerce and Marketplaces

Purchase and behavioural data

Startups and Scaleups

Scaling with data from day one

PROCESS AND TIMELINES

How We Work

From the first call to compliance, in 4 steps

1 –

Initial assessment

We audit your online shop or platform: legal texts, consent flows, terms of sale, returns policy and LSSI compliance. Free of charge and with no commitment.

2 –

Risk assessment

We identify specific risks: incomplete terms and conditions, missing pre-contractual information, cookies without consent, payment gateways without a data processing agreement and non-compliant advertising.

3 –

Compliance plan

We draft all the legal documentation you need: terms, privacy, cookies, terms of sale, supplier contracts and complaint handling protocols.

4 –

Ongoing support

We monitor compliance on an ongoing basis and update the documentation whenever your suppliers, payment methods or the applicable regulations change.

REVIEWS AND RATINGS

What Our Clients Say

Reviews from real clients and companies about our legal services for eCommerce.

Marta combines impeccable professionalism with a remarkable ability to explain complex legal concepts in simple terms...

Impeccable personal attention, availability and human touch. Broad knowledge and experience in the sector. Outstanding at solving problems. 100% recommended...

I have no words to express my sincere gratitude. Marta is a very dedicated and empathetic professional. She also works fast...

Thank you so much, Marta, for your invaluable advice. Without your knowledge of NFT technology in the art market, a new and promising field but one exposed to a lot of fraud, I would have got myself into serious trouble. Marta …

REGULATORY FRAMEWORK

eCommerce Regulation in Spain and the EU

eCommerce in Spain is mainly regulated by Law 34/2002 on Information Society Services (LSSI-CE), which sets the obligations of online service providers: mandatory information, commercial communications, electronic contracting and the liability regime for intermediaries.

The General Consumer and User Protection Act (Royal Legislative Decree 1/2007) regulates consumer rights in distance selling: pre-contractual information, the 14-day right of withdrawal, legal guarantees and alternative dispute resolution. At EU level, the Digital Services Act (DSA) imposes additional transparency and moderation obligations on online platforms.

Breaches of the LSSI can be fined up to EUR 600,000 for very serious infringements. Very serious consumer law infringements can be fined up to EUR 1,000,000, an amount that can be exceeded up to six to eight times the unlawful profit obtained. In addition, GDPR breaches in eCommerce data flows carry the data protection penalties (up to EUR 20 million).

FAQ

Frequently Asked Questions on eCommerce and Digital Law

What legal texts does my online shop need?

At a minimum: a legal notice (identifying the owner), a privacy policy (GDPR), a cookie policy (LSSI), terms and conditions of sale (purchase, delivery and returns) and a withdrawal form. If you run a marketplace, you also need terms for third-party sellers.

Can I use generic legal texts downloaded from the internet?

Technically you can, but it is a high risk. Generic texts don’t reflect your specific business model, your data flows or your actual terms of sale. In the event of a complaint or an inspection, terms that don’t match the reality of your operations can make your position worse instead of protecting you.

What obligations does a marketplace have towards consumers?

The DSA requires marketplaces to identify third-party sellers, tell consumers who is contractually responsible for each sale, remove illegal content after notification and ensure the traceability of traders. Non-compliance can be fined up to 6% of worldwide turnover.

Do I need to comply with the DSA if I have a small online shop?

The DSA applies to all providers of intermediary services in the EU, but the obligations scale with size. Small platforms have basic transparency and notice-handling obligations. The enhanced obligations (audits, risk reports) only apply to platforms with more than 45 million monthly active users.

What happens if I don't comply with the right of withdrawal?

Under Spanish law, if you don’t properly inform consumers of the right of withdrawal, the 14-day period is extended by a further 12 months. If the consumer withdraws and you don’t refund the amount within 14 days, you may have to pay double. It is also a consumer law infringement that the competent authority can penalise.

How does the GDPR affect my eCommerce?

Every eCommerce business processes personal data: registration data, orders, delivery addresses, payment methods, analytics and remarketing cookies. You need valid legal bases for each processing operation, data processing agreements with every supplier that accesses data (payment gateway, logistics, email marketing) and mechanisms to handle users’ rights.

CHECK YOUR eCOMMERCE

Request a free initial assessment and receive a legal audit of your online shop or platform, the risks detected and a clear action plan.